- How do I know I'm really on the NetNaira
website?
- How do I know whether an e-mail is really
from NetNaira?
- What is my passcode? What happens
if I lose it? How do I recover a lost passcode?
- What is my Security Question
and Answer? How do I recover a lost security question and/or answer?
- How much does it cost to have a NetNaira
account?
- Can I open more than one NetNaira
account?
- How do I get my money out of my NetNaira
Account?
- What is SSL?
How do I know I'm really on the NetNaira website?
Ensure that you are on https://www.netnaira.com or
http://netnaira.goattale.com
How do I know
whether an e-mail is really from NetNaira?
If the e-mail asks or instructs you to access your NetNaira account
via a hypertext link, then it is not from NetNaira. For your account
security, please do not click hypertext links in unsolicited e-mail
and do not fill out forms in e-mail messages.
What
is my passcode? What happens if I lose it? How do I recover a lost passcode?
You passcode is the key to accessing your account. Your passphrase is
stored in our database in encrypted form, so that even we cannot learn
it. Never reveal your passphrase to anybody - not even to an employee
of NetNaira/Goattale Networks.
Lossing your passcode implies that you cannot access your account.
You can easily get a temporary passcode, by clicking the 'Forgot
Password' link, provided you know your account security
question and answer. It will be sent to you
via email (you should delete any of such emails immediately after use).
In case you loss your passcode, security question and answer, send us
an email stating your account number, phone number and email address
you entered during your account setup (do not enter your passcode
in the mail) you will be given a temporary passcode through
other means when we have successfully identified you. Therefore, ensure
that you always keep your contact informations correct and up to date.
What
is my Security Question and Answer? How do I recover a lost security
question and/or answer?
Your security question and Answer are extended validation/authentication
means. You are expected to keep these information secret. You must supply
these information to carry out any transaction. Do not give
or share your Security Question or Answer to anyone.
You can easily retrieve a lost Security Question and/or Answer by logging
in to your NetNaira account and click the Forgot Security Question and
Answer link on the Profile Page.
How
much does it cost to have a NetNaira account?
Setting up NetNaira Personal will cost you nothing.
It is completely free.
Can
I open more than one NetNaira account?
Yes you can. As long as you supply us valid information.
How
do I get my money out of my NetNaira Account?
You simply make a withdrawal request in your personal
member area. The money will be paid directly into the Bank Account you
supply us with usually within 3 working days.
What
is SSL?
The Secure Sockets Layer (SSL) is a protocol that was designed so as
to easily use asymmetric encryption as a way to establish a secure connection
between two computers. It calls for two computers to authenticate themselves
through cryptographic means and then establishes a secure connection
between both computers over which symmetrically encrypted data is passed.
In the case of someone using a browser to connect to a remote server,
the server authenticates itself by presenting a security certificate.
This certificate typically contains a serial number, encryption keys,
the server's domain name, company name, address, the expiration date
of the certificate and the details of the certification authority who
issued the certificate.
The client reviews the certificate to ensure that the server is in
fact "who it claims to be." It ensures the certificate has
not expired, that it has been issued by an authority the client knows
and trusts and that it is being used only by the website for which it
has been issued.
Click
here for more information on SSL
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